How do I return an item?
Phastek Product Returns, RMAs, and Warranty Information
If at any time you are not satisfied with your purchase from Phastek, you may return the item within 30 days of delivery of your order. The item(s) purchased must still be in new condition, including original packaging, parts, accessories, and paperwork. Orders returned in a new, ready-to-sell condition will receive a refund, minus a restocking fee, and excluding any shipping costs.
All Returned orders are inspected for use and/or installation, as well as missing items. We will contact the customer if there is any suspicion of use and or missing items required to complete the product(s) to re-sell for a Refund.
Product Returns, Credits, RMAs, & Warranty Information:
REFUNDS & CREDITS:
Please be sure to let us know if you would like a Product Exchange, Payment Refund, or Account Credit on your Return - we are happy to assist you as best as we can!
Why a restocking fee? Our minimal restocking fee covers lost credit card charges and shipping fees, and that's it! A Restocking Fee of 5% to 25% will apply to all products being returned to Phastek Performance. (Restocking fee's range depending on item purchased, shipping costs, and condition of returns). NOTE: Shipping & Handling charges are non-refundable. Return Shipping is the responsibility of the customer
Anytime an Item is delivered with a manufacturer defect, Phastek Performance (or the Manufacturer) may send the customer a pre-paid shipping label to use for returning the defective item. The customer will not be charged any restocking fees for defective items. NOTE: Phastek Performance only covers return shipping on items returned for manufacture defects or any error on the part of Phastek Performance or the Manufacturer. Be prepared to submit photos to verify the item's defect per Phastek's or the Manufacturer's request. Phastek Performance will not cover return shipping for items that are improperly installed or damaged by the customer, or reasons due to "changed my mind", "did not like the product", or "ordered the wrong item(s)".
Custom Products & Custom-Painted Items:
Due to the nature of the product, custom made, custom text or lettering, custom ordered, custom product options, and/or custom painted items are not available for refunds or returns. If you have a problem with your custom item, please contact our support team immediately.
Items to be replaced by Phastek Performance will need to meet the same requirements as Returned Products. Items must be returned with original packaging, parts, and paperwork. Items to be replaced by Phastek Performance will be shipped once the returned product is received and processed. NOTE: If a replacement item(s) is needed immediately, we suggest a new order be placed either online or with one of Phastek Performance's sales representatives. If a new order is placed online, please include a note in the order notes during checkout. Once the replacement item is received allow 5-7 business day for a refund.
Damaged Shipments & Partially Missing Items:
Unfortunately, there are times when Items will show up Damaged or Partially Missing due to mishandling in shipment transit or by mistake. Phastek Performance requires that all items are inspected by the receiver to verify Damage and to report the damaged items or packages to Phastek Performance immediately within 48 hours of delivery. Phastek Performance will not be held responsible for items that are not reported in a timely manner in order to file a claim with the shipping carrier (USPS, UPS, FedEx, etc). NOTE: In some cases the customer may be required to submit a photo of the damaged shipping box and/or items to verify the damaged with the shipping carrier or manufacturer.
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